Legal

Policy Statement

We operate according to the following policies:

1. Client-Centric Development

We tailor each solution to the client's workflow, communication goals, and comfort with technology. No one-size-fits-all.

2. Data Privacy & Security

Whispa-AI adheres to the Australian Privacy Principles (APPs). Client data is encrypted and stored securely. Voice data is never cloned, reused, or analysed without written consent.

3. Transparent Voice Technology Use

We disclose when and how synthetic voice agents are used, including any limitations or risks. Clients are advised against replicating their own voice unless legally and ethically cleared.

4. Ethical Communication Standards

All outbound calls comply with the Do Not Call Register Act and Spam Act. Cold calls are performed only with prior consent or within permissible professional contexts.

5. Continuous Testing & Review

Our systems are rigorously tested for accuracy, relevance, and failover handling. SIT testing is conducted before client rollouts, with regular updates for compliance and performance.

6. Dispute Resolution

Should conflicts arise, we prioritise resolution through clear communication, revision of affected services, or referral to relevant regulatory bodies.