Legal

Terms & Conditions

Effective Date: August 2025  ·  ABN: 33 471 982 934  ·  Bayside, Melbourne VIC, Australia

1. Acceptance of Terms

By accessing or using Whispa-AI's services, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Services Provided

Whispa-AI offers voice AI and automation solutions including but not limited to:

• Reception and appointment scheduling
• Message handling and call transfers
• FAQ and knowledge base delivery
• Inbound and outbound call automation

Services are tailored to individual and professional needs and may evolve over time.

3. Client Responsibilities

Clients agree to:

• Provide accurate information for service setup
• Use services in accordance with Australian laws, including the Spam Act and Do Not Call Register Act
• Not misuse voice agents for deceptive or unlawful purposes

4. Data Privacy & Security

Whispa-AI complies with the Australian Privacy Principles (APPs).

• Personal data is stored securely and used only for service delivery.
• Voice cloning is discouraged and only permitted with explicit written consent.
• Clients are informed of risks associated with synthetic voice technologies.

5. Intellectual Property

All content, workflows, and voice agent designs created by Whispa-AI remain the intellectual property of Whispa-AI unless otherwise agreed in writing.

6. Service Limitations

Whispa-AI does not guarantee uninterrupted service and is not liable for delays or failures caused by third-party platforms (e.g. Twilio, VAPI, ElevenLabs).

7. Payment Terms

• Fees are outlined in Quotation, Proposal, and Contractual Agreement.
• Payment is due upon invoice unless otherwise agreed.
• Late payments may incur a fee or suspension of services.

8. Termination

Either party may terminate services with 14 days' written notice. Whispa-AI reserves the right to suspend services for breach of these terms.

9. Dispute Resolution

Disputes will be resolved through good-faith negotiation. If unresolved, parties may seek mediation under Victorian law.

10. Changes to Terms

Whispa-AI may update these Terms & Conditions. Clients will be notified of material changes via email or website notice.