Legal

Privacy Policy

Last Updated: 23/10/2025

Whispa-AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://whispa-ai.com.au/ (the "Site") and when you use our services (the "Services").

As an Australian company, we adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect information about you in a variety of ways.

A. Information You Provide to Us

We collect personal information you provide directly to us when you:

• Contact us via email, phone, or our contact forms.
• Request a demo or book a call.
• Configure and set up an account for our Services.

This information may include your name, email address, phone number, business name, and any other information you choose to provide.

B. Information We Collect Through Our Services

When our clients use our Services (e.g., AI-Powered Receptionist, AI Voice Assistant, CRM Integration), we process data on their behalf. This "Service Data" may include personal information about our clients' customers:

• Contact Details: Such as phone numbers and names (often integrated from a client's CRM).
• Interaction Data: Such as voice recordings, call transcripts, and call metadata (e.g., time, duration, and outcome of the call).
• Client Business Data: Information required for the AI to function, such as business hours, appointment availability, and service descriptions.

C. Information Collected Automatically

When you visit our Site, we may automatically collect standard website log information, such as your IP address, browser type, and operating system.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To set up your account, operate the AI receptionist and voice assistant, integrate with your CRM, and route calls as instructed.
• To Respond to Inquiries: To respond to your requests for demos, bookings, and customer support.
• To Improve Our Services: To analyze how our Site and Services are used, to improve their functionality, and to develop new features.
• To Comply with Legal Obligations: To ensure our Services comply with Australian regulations, including those related to data security and consent.
• To Protect Security: To protect the security and integrity of our systems, to prevent fraud, and to safeguard identities and personal data.

3. Data Processing and AI

Our core service involves the processing of conversations.

• Service Provision: Service Data (including voice recordings and transcripts) is used solely to provide and operate the Services for the specific client on whose behalf it was collected.
• No Misuse of Data: We are committed to warning against the misuse of personal data, including voice replication technologies.
• AI Training: We do not use your or your customers' personal data to train our AI models unless we have obtained your explicit, opt-in consent to do so.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With third-party vendors (e.g., cloud hosting providers) who perform services on our behalf and are contractually obligated to protect the data.
• On Client's Instruction: Service Data is processed and shared according to the instructions of our client (the business using our AI receptionist).
• Legal Requirements: If required by law, subpoena, or other legal process, or to comply with Australian regulations.
• To Protect Rights: To protect our rights, property, and safety, or the rights, property, and safety of our users or others.

5. Data Security

We are committed to the security and respect of your data. We use administrative, technical, and physical security measures to help protect your personal information and the Service Data we process from unauthorized access, use, or disclosure.

6. Your Data Rights (Access and Correction)

You have the right to access and correct the personal information we hold about you.

• Information You Provide: If you have provided us with information via our Site, you can request access or correction by contacting us.
• Service Data: If your information was processed by our AI Services (e.g., you called a business that uses Whispa-AI), you must contact that business directly to exercise your data rights. We process this data on their behalf.

7. Data Retention

We retain personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy, or as required by law. Service Data is retained according to the terms of our agreement with our clients.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Whispa-AI
Email: whispa-ai@zohomail.com.au
Phone: +61 414 225 618
Mail: PO Box 208, Mentone VIC 3194, Australia